Crown Verity · Warranty
Crown Verity Warranty: Residential vs Commercial Coverage
Crown Verity carries both residential and commercial warranties. Which one applies depends on the grill model line — not on how you use it.
By Reed · Updated November 10, 2026
What you need
Step by step
Know which side you're on
Infinite Series, Estate Series, and PRO Series grills are the RESIDENTIAL line. All other Crown Verity products (Mobile grills, modular systems, fryers, steamers, sinks, patio heaters) are the COMMERCIAL line.
Full Warranty (1 year) covers labour, parts, freight
Applies to grills, griddles, fryers, steamers, and sinks for 1 year in Canada + USA. Mounted patio heaters get parts coverage only. Service technician travel time must be pre-approved by Crown Verity.
Residential Limited Warranty details
Grill bodies, gas burners, and grates: LIFETIME. Radiants, manifolds, and gas valves: 6 years. Applies to grills sold after Jan 1, 2015, or with serial numbers above 21010.
Commercial Limited Warranty details
Grill bodies and grates: LIFETIME. Gas burners: 10 years. Applies to grills sold after Jan 1, 2015, or with serial numbers above 21010.
Register the serial number
Go to the Crown Verity support page's warranty registration form. You'll need: name, phone, email, serial number, and purchase location (store + city). Accept the Terms of Use and submit.
Common mistakes
- Thinking residential use of a commercial grill upgrades the warranty. The warranty follows the model, not the use. A Mobile series grill at home still uses the commercial warranty terms.
- Reporting shipping damage after 48 hours. Shipping damage must be noted on the bill of lading at delivery AND reported to the factory within 48 hours. After that, Crown Verity isn't on the hook.
Hands-on tips
- Keep a folder (physical or cloud) with: receipt, serial-sticker photo, registration confirmation, and date-stamped unboxing photos.
- Inspect the grill BEFORE signing for delivery — a signature without noting damage counts as accepting it undamaged.
Questions people ask
What voids the warranty?
Negligence, unauthorized repairs, erratic voltage or gas supply, improper air/gas adjustments, alteration, misuse, improper installation, improper cleaning or maintenance, and ordinary wear and tear.
What's excluded from warranty coverage entirely?
Wearable items (bulbs, batteries, fuses), door or lid adjustments, tightening fasteners, adjusting or cleaning burners and orifices, accessories (brushes, spatulas, cylinders), and normal discoloration.
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