Crown Verity · Troubleshooting
Crown Verity Grill Won't Light — Full Troubleshooting Sequence
Two separate failure modes cause a Crown Verity mobile grill not to light: supply (tank + gas path) or flow-control trip. Walk through them in order.
By Reed · Updated November 10, 2026
What you need
- Flashlight
- Soap-and-water solution for leak check
Step by step
Confirm the gas light is on and tank has fuel
Check that the gas light on the control panel indicates supply. Confirm your propane tank is not empty and the tank valve is fully open.
Reset the flow control device
Crown Verity (like most gas grills) uses an excess-flow device in the regulator. Opening a burner valve BEFORE opening the cylinder valve can trip it — the regulator interprets the pressure spike as a leak and reduces flow. To reset: close ALL burner knobs, close the cylinder valve, wait 30 seconds, then reopen the cylinder valve SLOWLY, wait 15 seconds, then open ONE burner knob and light.
Inspect the burner tube ends for obstructions
Check both ends of each burner tube for insect nests (spiders are the usual culprit), alignment with the valve orifice, and debris. A mis-aligned burner tube won't carry gas even with a fully functional supply.
Clean the burners and lighter tubes
Remove the burners (see the generation-specific procedure in the Crown Verity support videos) and lighter tubes. Clear any carbon buildup, insect debris, or corrosion at the venturis. Reinstall and retry lighting.
Call customer service if symptoms persist
If none of the above restores light-off, call Crown Verity at 1-888-505-7240. They maintain a list of authorized service companies across North America.
Common mistakes
- Opening burner knobs before the tank valve. This is the #1 cause of a 'grill won't heat' call. The flow-control device trips and stays reduced until a full reset.
- Skipping the leak check after reconnecting a hose. Always brush soap-and-water on connections and watch for bubbles before lighting. A leak won't just waste gas — it's a fire risk.
Hands-on tips
- Between seasons, blast the burner-tube ends with compressed air to clear spider webs before the first light.
- Keep a spare 20-lb tank filled and swap at the first sign of weak flame; running a tank to zero accelerates regulator wear.
Questions people ask
My grill lights but the flame is weak and it won't get hot. What's going on?
That's the flow-control device partly tripped. Full reset: close burner knobs, close cylinder valve, wait 30 seconds, reopen cylinder slowly, wait 15 seconds, then open one burner.
Why does the lighter tube light but the main burners don't?
Burner tubes are obstructed or misaligned. Clear both ends of the burner tube and confirm the venturi seats over the valve orifice correctly.
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