Blackstone · Warranty
Blackstone Warranty: 1-Year Coverage from North Atlantic Imports
North Atlantic Imports LLC warranties every Blackstone griddle for ONE YEAR from purchase — parts, finish, and workmanship — original purchaser, US only.
By Reed · Updated November 10, 2026
What you need
Blackstone warranty at a glance
- Coverage term
- 1 year from date of purchase
- Covered
- All parts, finish, and workmanship
- Original purchaser
- Required — non-transferable
- Geographic limit
- United States only
- Use requirement
- Domestic (not commercial / rental / institutional)
- Repair vs replace
- Manufacturer's choice
Step by step
Confirm you're the original purchaser
Warranty is non-transferable. Secondhand griddles (Craigslist, Facebook Marketplace, garage sales) have no coverage.
Gather proof of purchase
Dated sales receipt required. Blackstone will NOT open a claim without it.
Call Blackstone customer service: 1-435-252-3030
Mon-Fri 7am-7pm MST, closed weekends. Email support (/submit-a-ticket) and live chat also available.
Document the issue with photos
Photograph the defect + the serial sticker. Blackstone CS will tell you what else they need.
Common mistakes
- Buying from an unauthorized Amazon reseller. Blackstone does not honor warranties on griddles from unauthorized resellers. Buy from authorized dealers or Blackstone directly.
- Using the griddle at a commercial event or rental business. Commercial use voids all warranty coverage. Blackstone warranty is domestic residential only.
Hands-on tips
- Photograph the serial sticker on the day the griddle arrives — grease and heat degrade stickers over time.
- Blackstone phone wait times are longest Mon mornings — try Tue-Thu afternoons for fastest CS pickup.
Questions people ask
What's NOT covered?
Accident, negligence, alteration, abuse, misuse, repairs or alterations made outside the factory without Blackstone's written consent, accessories or parts not supplied with the unit.
Does warranty transfer if I sell the griddle?
No. Warranty is limited to the original purchaser only — non-transferable.
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