Pit Boss · Warranty
Pit Boss Warranty: What's Covered and How to Register
Pit Boss warrants its pellet grills to the original purchaser against manufacturing defects. Registration on pitboss-grills.com activates coverage and routes future claims through a single portal. Plan on about 10 minutes to register and keep a photo of the receipt, serial plate, and order confirmation in one folder — Pit Boss support asks for all three on every claim.
By Reed · Updated November 9, 2026
What you need
- Proof of purchase (receipt or order confirmation PDF)
- Model and serial number from the rating plate
- Email address for the Pit Boss account
- Camera-equipped phone
Step by step
Find the model and serial number
The rating plate is on the back of the hopper or the inside of the hopper lid on most current Pit Boss models. Photograph it. The serial number is Pit Boss's primary key for warranty — a lost or illegible plate complicates every future claim, so save the photo in a cloud folder you'll still have five years from now.
Save proof of purchase
Photograph your receipt or save the PDF order confirmation email. Credit card statements are not enough on their own — Pit Boss support will ask for the itemized receipt that shows the specific model and the purchase date. Save it before the email ages out of your inbox.
Register the grill on pitboss-grills.com
Go to pitboss-grills.com (with the dash — the no-dash domain is a dead alias). Create an account if you don't have one, open the product registration page, and enter the model, serial, purchase date, retailer name, and your contact information. Upload the receipt. Pit Boss confirms registration by email, which is the document you'll reference in any future claim.
Keep the warranty confirmation with the serial plate photo
Save the Pit Boss confirmation email in the same cloud folder as the serial plate photo and the receipt. If the grill fails three years from now, a 30-second folder lookup replaces a two-week scavenger hunt.
File a claim through Pit Boss support
Pit Boss routes warranty claims through the support team reachable at pitboss-grills.com/pages/contact. Lead with the serial number, model, purchase date, and a one-sentence description of the failure, plus photos of the failed part. Pit Boss typically ships warranty parts direct to the customer for owner installation on items like controllers, hot rods, auger motors, and fans.
Common mistakes
- Not registering until the grill fails. Registration activates coverage and sets the clock on time-bound terms. A grill registered three years after purchase, on the day a part fails, is a harder claim than one registered the week it arrived. Register within 30 days.
- Losing the receipt. Pit Boss support asks for proof of purchase on every warranty claim. A credit card statement without an itemized receipt is typically insufficient. Save the PDF, not just the retailer email that may expire.
- Modifying the grill or installing non-OEM parts. Aftermarket PID controllers, generic hot rods, and non-OEM auger motors all void the warranty on the component they replace and on anything downstream they can damage. If the warranty matters, use OEM parts; if performance tuning matters more, understand the trade.
- Using the grill commercially. Pit Boss's residential warranty generally excludes commercial use — restaurants, food trucks, catering, and competition BBQ at a revenue-generating level. Pit Boss does offer a separate commercial series; if you're running food service, start there.
Hands-on tips
- Start a shared phone album the day the grill arrives — rating plate, receipt, assembly notes, and dealer business card. The fastest claims are the ones where everything is in one folder.
- Confirm your specific component warranty terms with Pit Boss support rather than guessing from the manual — the public manuals don't disclose the exact years on every subcomponent (hopper, controller, cabinet), and the terms have shifted across model generations.
- If you bought at Home Depot, Lowes, Walmart, Costco, or an authorized online retailer, the retailer's order history is the backup copy of the receipt. Keep the primary saved as a PDF.
- The Navigator connected grills' app logs cook history by serial number — when a claim comes down to 'how many cooks on this grill,' the app history is the record Pit Boss support will reference.
- If you're buying a used Pit Boss, register it to your own account on day one. Pit Boss warranty is to the original purchaser, so used grills are generally out of warranty — but registration under your name still gets you into the support and recall-notice pipeline.
Questions people ask
How long is the Pit Boss warranty?
Pit Boss offers multi-year coverage on the grill body and shorter terms on the electronics and consumables. Specific durations vary across model generations and are posted inside the Pit Boss customer portal and on the product page at pitboss-grills.com. Confirm the exact terms for your specific model with Pit Boss support before you file.
Do I have to register my Pit Boss to activate the warranty?
Yes — registration at pitboss-grills.com activates coverage and creates the warranty record Pit Boss support references on every claim. Register within 30 days of purchase and save the confirmation email.
What voids a Pit Boss warranty?
Common voiders: commercial use of a residential grill, installation of non-OEM parts (aftermarket controllers, generic hot rods, or third-party auger motors), damage from improper fuel (softwood or pellet-stove pellets), damage from running the grill with wet pellets or a clogged firepot, and unauthorized modifications to the electrical system.
How do I file a Pit Boss warranty claim?
Go to pitboss-grills.com/pages/contact and submit a support request. Lead with the model, serial number, purchase date, retailer name, and a one-sentence description of the failure, plus photos of the failed part and the serial plate. Pit Boss typically ships warranty parts direct to the customer for owner installation.
Is the Pit Boss warranty transferable if I sell the grill?
Pit Boss warrants the grill to the original purchaser, so coverage generally does not transfer. A used grill is typically out of warranty, though registering it under your name still gets you into the support and recall-notice pipeline. Confirm the specific terms with Pit Boss support if you're buying or selling.
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