Firegear Outdoors · Warranty
Firegear Warranty: What's Covered, What Isn't
Firegear's warranty varies by series — Pro burners, SS burners, Sanctuary fire features, and Kalea Bay fireplaces each have specific terms. The common thread: warranty is contingent on installation by a qualified installer, proper 18-sq-in cross ventilation, matched Firegear components, and use for the appliance's intended purpose.
By Rob · Updated November 8, 2026
What you need
- Original purchase receipt
- Data plate photo (model + serial)
- Installer's permit documentation
Step by step
Register your Firegear product within the warranty period
Current warranty registration lives at firegearoutdoors.com. Register with model + serial + install date + installer's license number.
Keep documentation accessible
Receipt, installer's permit, data-plate photo. Warranty claims require all three.
Call the dealer you bought from first
Dealers handle warranty-first-contact and route to Firegear's warranty desk. Calling Firegear directly without going through the dealer typically gets you redirected.
Common mistakes
- Losing the installer's permit documentation. Without proof of licensed install, Firegear typically denies warranty claims. Keep the permit with the receipt.
Hands-on tips
- Check the current warranty page at firegearoutdoors.com/warranty — Firegear updates terms periodically and the printed manual may be behind the current policy.
Questions people ask
Does Firegear cover corrosion?
Corrosion from coastal salt-air exposure is typically excluded unless you ordered an AWS (All Weather) rated system. Confirm your site's exposure before relying on warranty for corrosion.
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