American Outdoor Grill · Warranty
File an AOG Warranty Claim: RH Peterson Customer Service
AOG warranty routes through RH Peterson Co — one phone number, one claim process, proof-of-purchase required every time.
By Reed · Updated November 10, 2026
What you need
Step by step
Gather documentation
Model number, serial number, dated proof of purchase, and photos of the failure. No claim opens without these.
Call RH Peterson: (800) 332-3973
Mon-Fri 7am-4pm PST. Say 'warranty claim, American Outdoor Grill' when the line picks up.
Confirm the component class covered
See the warranty breakdown — stainless housing LIFETIME, Diamond Sear grid 15 years, valves 10, back burner/rotisserie 3, ignition/electronics 2. If you're outside coverage, RHP will quote the part on QuickBBQParts.
Document the issue in writing
After the phone call, email photos and a written summary to the case number RHP gives you. Paper trail protects you if the claim is disputed.
Confirm shipping terms
Standard RHP practice is F.O.B. City of Industry, CA — freight is often the owner's cost unless the claim explicitly includes it. Ask upfront.
Common mistakes
- Calling after 4pm PST. RHP closes at 4pm PST sharp. An 8pm East Coast call goes to voicemail every time.
- Not having proof of purchase. Dated receipt is mandatory. Dig it up BEFORE you call.
Hands-on tips
- Email photos to the case number RHP gives you — speeds the diagnosis vs waiting for a part to arrive wrong.
- If the local dealer is still active, have them call RHP for you — dealer claims often process faster.
Questions people ask
What if I can't find the original receipt?
Check credit card statements, email confirmations from the dealer, or call the dealer directly for a reprint. RHP will not open a claim without proof of purchase.
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