Tagwood BBQ · Warranty
File a Tagwood BBQ Warranty Claim
Tagwood takes claims by email — one photo, one invoice, serial number, and a callback number. Expect a 48-hour response.
By Reed · Updated November 10, 2026
What you need
Step by step
Email [email protected] with subject 'Warranty'
This is the documented primary claim intake. Weekends go to email-only.
Attach: photo, invoice, serial, callback number
Include: photo of the damaged part, your purchase invoice, the product serial number, and a contact phone number. Missing any of these delays the claim.
Expect a 48-hour response
'Our Customer Support Team will contact you within 48 hours.' Don't re-send inside the window; multiples confuse the queue.
For phone follow-up: +1 786-376-7000
USA phone line, weekdays 9am-5pm. Argentina line +54 9 11 5624-7000. Phone is backup; email is primary.
Common mistakes
- Skipping the serial number in the email. Tagwood can't open a case without it. Include it in the subject or body.
- Reporting shipping damage after 30 days. Shipping damage has a 30-day window AND requires keeping original packaging until inspection. Report fast, keep the box.
Hands-on tips
- Argentina phone line is useful for Spanish-speaking owners — Tagwood is based in Miami + Argentina.
Questions people ask
Does Tagwood pay shipping on replacement parts?
Yes for approved parts: 'Tagwood BBQ may repair or replace approved parts and pays shipping for them.' Labor and installation are the owner's cost.
Was this guide helpful?
Shopping for Tagwood BBQ?
See Tagwood BBQ products