Perlick · Warranty
Perlick Warranty Claim: What You Need Before Calling
Perlick's warranty is comprehensive but strict — missing documentation is the #1 reason claims get rejected.
By Reed · Updated November 10, 2026
What you need
Step by step
Gather required documentation
Proof of purchase (receipt), delivery date, serial number, model number. Perlick explicitly rejects claims missing any of these.
Know what's covered
Perlick calls it a 'comprehensive parts and labor warranty' — original retail purchaser only, non-transferable. Applies in the 50 US states, DC, and all 10 Canadian provinces.
Know what's NOT covered
Shipping damage. Use beyond normal residential/light commercial. Improper install, misuse, low voltage, non-code wiring, failure to follow operating/maintenance instructions, modification, lightning/natural events. Consumables (bulbs). Cosmetic damage. Routine maintenance (control adjustments, door reversal, condenser cleaning). Missing proof of purchase, delivery date, or serial number. Food spoilage, water leakage, other property damage.
File the claim
Call 844-411-8050 or email [email protected]. Or write: Perlick Corporation, Attn: Service Department, 8300 West Good Hope Road, Milwaukee, WI 53223. Or submit the web form at perlick.com/residential/contact (select 'Service').
Expect authorized-service only
Service must be performed by Perlick's authorized service representatives during normal business hours. Don't let any unauthorized shop touch the unit — that voids the warranty.
Return defective parts when requested
If Perlick asks for the failed part back, you must return it for inspection. Failing to return voids the specific claim.
Common mistakes
- Using an unauthorized service tech 'just this once'. One unauthorized service event voids ALL future claims. Always call Perlick first.
- Reporting shipping damage after delivery. Shipping damage must be noted at delivery on the bill of lading. Signing without noting damage = accepting it as undamaged.
Hands-on tips
- Keep all warranty docs in one folder: receipt, registration confirmation, dated unboxing photos, serial-sticker photo.
- Note the installation date — some warranty clocks start from install, not purchase.
Questions people ask
Does the warranty transfer if I sell my house?
No. Perlick warranty is to the original retail purchaser only, non-transferable.
What about food spoilage from a failed unit?
Not covered. Perlick warranty is explicit on this — food loss, beverage loss, property damage from leaks, all excluded.
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