Heatstrip · Warranty
Heatstrip Warranty: 3 Years Residential, 2 Years Commercial
Heatstrip's Max line carries a documented 3-year residential / 2-year commercial warranty. The Classic line has some published variation — 3-year residential is the baseline; commercial coverage differs by model.
By Reed · Updated November 10, 2026
What you need
Step by step
Find your serial and model
Spec label is on the back of the heater housing or printed on a decal near the mounting bracket. Model code (e.g. THX3600) and serial are both needed.
Save your purchase proof
Original purchase receipt from an authorized Heatstrip dealer is required for a claim. Save it in cloud storage — paper fades.
Register at heatstrip.com.au
Online Warranty Registration form. Registration is optional but speeds any future claim and ensures the claim is routed to the right distributor.
Match coverage level to use case
Max THX2400/THX3600: 3 years residential, 2 years commercial. Classic THH1800A/THH2400A/THH3200A: 3-year residential baseline — commercial coverage varies; verify at purchase for your specific model + use case.
Common mistakes
- Expecting the Classic line to have the same commercial coverage as Max. Max is Heatstrip's higher-tier residential/commercial line. Commercial warranty on Classic is generally shorter — verify for your specific model.
- Not registering and then losing the receipt. Without the registration AND without the receipt, claims go slow or get denied. Both are belt-and-suspenders for 3 years of coverage.
Hands-on tips
- Photograph the spec label at install — labels can fade from UV exposure over 3 years.
- If you bought at a store without Heatstrip's warranty-authorized dealer status, you may have reduced warranty — confirm authorized-dealer status at purchase.
Questions people ask
What does Heatstrip's residential warranty specifically cover?
Element failure under normal residential use. Does NOT cover damage from improper install, mounting outside spec, electrical faults in your supply, cosmetic wear, or commercial use under a residential warranty.
Can the warranty be transferred to a new homeowner?
Heatstrip warranty is typically to the original purchaser. Confirm with the authorized dealer at purchase — some distributors offer transferable warranty on specific models.
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