Alfresco · Warranty
File an Alfresco Warranty Claim: Phone Numbers + Process
Alfresco separates SERVICE calls from PARTS claims — different phone numbers, different expectations.
By Reed · Updated November 10, 2026
What you need
Step by step
Decide: service problem or parts request?
If the grill isn't working and you need a tech, that's a SERVICE call. If you need to replace a specific part under warranty, that's a PARTS claim. Different numbers.
For service: call (866) 203-5607
A representative will return your call within 48 hours. Have serial, model, purchase date ready.
For parts / problem reporting: call (888) 383-8800
Same documentation. Replacement parts ship F.O.B. Commerce, California 90040 — you pay freight unless Alfresco specifies otherwise.
Use authorized service personnel ONLY
Alfresco warranty requires service by AUTHORIZED service personnel. Any unauthorized shop touching the grill voids coverage.
Document the issue with photos
Photograph the failure mode + the serial sticker. Email photos to Alfresco if requested — speeds the diagnosis.
Common mistakes
- Calling the parts line for a service issue (or vice versa). Alfresco specifically separates these. Calling the wrong line delays the claim.
- Letting a local 'BBQ repair' shop fix the grill out of pocket. That voids all future warranty. Always call Alfresco first — even if you plan to pay for the repair yourself, document it with Alfresco in case it affects later coverage.
Hands-on tips
- Expect 48 hours for the service callback. Don't call back same-day thinking you were missed.
- Replacement parts ship F.O.B. from Commerce, California — plan on 3-7 business days plus whatever your region's freight pattern is.
Questions people ask
What if I need the repair fast — before the 48-hour callback?
Call both numbers. The parts line often has shorter wait if the issue turns out to be a part you can install yourself.
Does Alfresco cover shipping of replacement parts?
No. Parts ship F.O.B. Commerce, CA 90040 — freight is the owner's cost.
Was this guide helpful?
Shopping for Alfresco?
See Alfresco products